SMARTER BUSINESS
DECISIONS

Description of Privacy Policy

The purpose of this document is to outline our privacy policy for all staff and customers using our products.

Information we collect and receive

1. Customer Data

Content and information submitted by users to the Services is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organisation or other third party that created it (the “Customer”). Where VSC Solutions collects or processes Customer Data, it does so on behalf of the Customer. Here are some examples of Customer Data (but keep in mind they are only examples and there may be others): driver details (including license information), vehicle details (including license information), orders, routes, customer locations, GPS locations, and workflow data.

2. Other information

VSC Solutions may also collect and receive the following information:

• Account creation information. Users provide information such as an email address and password to create an account.
• Services usage information. This is information about how you are accessing and using the Services, which may include administrative and support communications with us and information about the app usage.
• Contact information. With your permission, any contact information you choose to import is collected when using the Services.
• Log data. When you use the Services our servers automatically record information that you capture within the app.
• Device information. We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.
• Geo-location information. Precise GPS location from mobile devices is collected only with your permission.
• Services integrations. If, when using the Services, you integrate with a third party service, we will connect that service to ours. The third party provider of the integration may share certain information about your account with VSC Solutions.

How we use your information

We use your information to provide and improve the Services.

1. Customer Data

VSC Solutions may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer.

2. Other information

We use other kinds of information in providing the Services. Specifically:

• To understand and improve our Services. We carry out research and analyse trends to better understand how users are using the Services and improve them.
• To communicate with you by:
  • Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
  • Sending emails and VSC Solutions messages. We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about VSC Solutions. You can opt
    out of these at any time.
• Communicating with you and marketing. We often need to contact you for invoicing, account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time.
• Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud.

This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.

Your choices

1. Customer Data

Customer provides us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data.

2. Other information

If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at info@vscsolutions.co.za.

Other Choices

In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. VSC Solutions does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.

Sharing and Disclosure

There are times when information described in this
privacy policy may be shared by VSC Solutions. This section discusses only how VSC Solutions may share such information. Customers determine their own policies for the sharing and disclosure of Customer Data. VSC Solutions does not control how Customers or their third parties choose to share or disclose Customer
Data.

1. Customer Data

VSC Solutions may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:

• With third party service providers and agents. We may engage third party companies or individuals to process Customer Data.
• With affiliates. We may engage affiliates in our corporate group to process Customer Data.
• With third party integrations. VSC Solutions may, acting on our Customer’s behalf, share Customer Data with the provider of an integration added by the Customer. VSC Solutions is not responsible for how the provider of an integration may collect, use, and share Customer Data.

2. Other information

VSC Solutions may share other information as follows:

• About you with the Customer. There may be times when you contact VSC Solutions to help resolve an issue specific to a team of which you are a member. In order to help resolve the issue and given our relationship with our Customer, we may share your concern with our Customer.
• With third party service providers and agents. We may engage third party companies or individuals, such as third party payment processors, to process information on our behalf.
• With affiliates. We may engage affiliates in our corporate group to process other information.

3. Other types of disclosure

VSC Solutions may share or disclose Customer Data and other information as follows:

• During changes to our business structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of VSC Solutions assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
• To comply with laws. To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
• To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.

We may disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregated or de-identified information with our partners or others for business or research purposes like telling a prospective VSC Solutions Customer the average number of messages sent within a VSC Solutions team in a day or partnering with research firm or academics to explore interesting questions about workplace communications.

Security

VSC Solutions takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

Deemed acceptance

By using our products, you are deemed to have read, understood, accepted, and agreed to be bound by all the terms of this policy.

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites or applications.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.

Contacting VSC Solutions

Please also feel free to contact us if you have any questions about VSC Solutions’ Privacy Policy or practices. You may contact us at info@vscsolutions.co.za

Effective Date

The effective date of this policy is 1 March 2017.

Specific Conditions

None.

General Conditions

1. This policy supersedes any previous policy of similar nature or intent.

2. This policy may be amended from time to time at the discretion of Management.

3. This policy will remain in force until cancelled and or amended by the CEO of VSC Solutions.

4. No notice period is required to cancel and or make amendments to this policy.